Skip to site content

ER WAIT

i

See how our ER wait times are calculated.

Highpoint Health – Trousdale with Ascension Saint Thomas

Menu
Highpoint Health – Trousdale with Ascension Saint Thomas Menu

Trousdale Patient Guide

We are committed to your care. 

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay. 

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

  1. What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
  2. What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
  3. What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network 

Facts About Your Stay

ATM

No ATM available at this time.

Back to Top

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Back to Top

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Back to Top

Cafeteria

Hours:

  • Order lunch by 9:30 a.m.
  • Lunch available 11:00 a.m.
  • Order supper by 3:30 p.m.
  • Supper available 5:00 p.m.

Back to Top

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Back to Top

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Highpoint Health - Trousdale, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Back to Top

Channel Listing for TV

2   WKRN (ABC) 26   SportSouth 47   HLN
4   WSMV (NBC) 28   FS Tennessee 48   Fox News
5   WTVF (CBS) 29   ESPN2 49   CSN49/Leased Access
6   WZTV (FOX) 30   CMT 50   NBC Sports Network
7   C-SPAN 31   Great American Country 51   MSNBC
8   WNPT (PBS) 32   VH1 52   The Weather Channel
10   Educational Access 33   BET 53   truTV
11   ESPN 34   MTV 54   Golf Channel
12   QVC 35   Freeform 56   Bravo
13   CNN 36   AMC 57   Syfy
16   HSN 37   Nickelodeon 58   E!
17   WNPX (ION) 38   TNT 59   TV Land
18   WNAB (The CW) 39   Discovery Channel 60   Comedy Central
19   Public Access 40   Animal Planet 61   Paramount Network
20   WGN America 41   A&E 63   Esquire Network
21   WHTN 42   Lifetime 64   Oxygen
22   WJFB 43   History 65   Food Network
23   TBS 44   HGTV 66   Travel Channel
24   USA 45   TLC 70   FX
25   Disney Channel 46   CNBC 71   TV Guide Network

Back to Top

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The Tennessee Department of Public Health
710 James Robertson Parkway
Nashville, TN 37243
Phone: (615)741-3111

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, contact David Loehr at 615-328-5919.

Back to Top

Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

Back to Top

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Back to Top

Flowers

Flowers are delivered to patient rooms by individual florists or staff.

Back to Top

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Back to Top

Hospital Safe for Valuables

There is a small bedside safe in each patient room to store valuables that can not be sent home with family members.

Back to Top

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Back to Top

Housekeeping Services

Patient rooms are cleaned daily by our environmental services department. 

Back to Top

Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

Back to Top

Lost and Found

If an item is left in a patient room the patient is contacted by nursing staff.  If the owner of the item is unknown environmental services will keep the items until claimed. 

Back to Top

Mail

Mail and email sent to our website are delivered to patients Monday through Saturday by hospital staff. Flowers may be delivered by individual florists or staff.

Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses station or given to your attending nurse. Postage stamps are available in the Business Office.

Back to Top

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Back to Top

Parking

Emergency parking is available in the front of the hospital. Additional patient parking is available in the upper lot and gravel lot. 

Back to Top

Pastoral Care

If a patient requests pastoral care nursing will contact a denomination of their choice or a non-denominational if desired. 

Back to Top

Patient Meals

Patient meals are delivered as follows:

Breakfast-7:30 am

Lunch-12:00 pm

Dinner-5:00 pm

Back to Top

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Highpoint Health - Trousdale cannot be responsible for replacing personal belongings.

Back to Top

Pharmacy

No Pharmacy Available on-site.

Back to Top

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Back to Top

Rapid Response Team

You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need.

How to call rapid response:

  1. Dial 0 on bedside phone.
  2. Tell the operator: your name, room number, patient’s name and your concern.
  3. The Rapid Response Team will be sent to your room.

Back to Top

Smoking

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Back to Top

Telephone

Your friends and family can call your hospital room directly, by dialing 615.328.62 + your two-digit room number. To make local calls, dial 9 and wait for the dial tone, then dial your desired number. Long-distance may be placed by dialing 9 + 1 then the phone number.

Key Numbers

Back to Top

TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker, side rail controls or handheld remote. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Back to Top

Your Room

Patients are provided a private room and can control the room temperature from a heating/cooling unit in the room. 

Back to Top

Vending Machines

Here you can find beverages and snacks 24 hours a day.  Ask your nurse for the location of the closest vending machines.

Back to Top

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

  • General Hours: 9:00 a.m. to 9:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
  • Pediatrics: One parent or other adult support person is required to stay with patient at all times.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. We reserve the right to revoke overnight privileges.

Back to Top

Wifi

As a service to our patients and visitors, Highpoint Health - Trousdale provides free wireless internet access through the hospital. Please go to your Wi-Fi settings, select Guest Access, then follow the instructions on the popup window. 

Back to Top

We use cookies to make our site work, including measuring elements related to the site's performance as intended. By using our site you agree that information about you and your visit may be collected and/or sent to third parties for these purposes. We do not sell or share your information, nor do we use analytics, advertisement, or other non-necessary cookies. For more information about our online privacy practices, please visit our online Privacy Policy.